FAQs

How can I contact Nim?

For all collaborations, press and customer service enquiries please contact us at niamh@thenim.co

 

How long will it take my order to arrive?

Shipping takes 2-10 days. Most of our products are handmade so sometimes we need a little extra preparation time. 

  

What do I do if my order doesn’t arrive?

There have been some postage delays recently because of COVID-19 but if you have been waiting too long please contact us at niamh@thenim.co and we’ll follow up on your order ASAP. 

 

Is your packaging sustainable?

We strive to use all eco-friendly, recyclable or compostable packaging. And, the company we order our compostable crepe paper from plants a tree with every order we place.

 

Are you open to working on collaborations?

We are always open to chat about design projects, collaborations or any ideas you may have. We love working with other creatives and brands so please feel free to reach out. Contact niamh@thenim.co